About the National Service Office
The National Service Office is the central operational engine for two evidence-based programs: Nurse-Family Partnership and Child First. In 2020, what was formerly the National Service Office solely for Nurse-Family Partnership united with Child First, a merger empowering two data-driven models to share complementary expertise, infrastructure and integrated services. The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.
Our Commitment to You
We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups. The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations. We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.
The National Service Office (NSO) is proud to announce the search for our first Chief Program Officer (CPO). This role heralds a new chapter in our journey, one where visionary leadership and strategic acumen come together to amplify our mission through effectual data-driven programs. This is a call for leaders who are adept in the art of transformation and innovation, ready to orchestrate the merger of clinical operations and program delivery into a powerful force for community change.
Our ideal CPO is an embodiment of drive and ingenuity, with a proven track record in fostering high-performing teams and empowering them to surpass objectives. As an integral member of our executive leadership team, you will champion programmatic strategies and wield data with precision to guide decisions. Your role extends beyond operations, inspiring staff with a bold strategic plan to broaden NSO's impact. Your commitment to diversity and inclusion will be central to our culture, inspiring trust and accountability across all geographies and levels of our organization. Your leadership will champion an environment where varied perspectives are not only sought but are integral to our decision-making processes and programmatic success.
The NSO seeks a Chief Program Officer who is not just a leader but a champion of change, one who understands the intrinsic value of a diverse workforce and the rich, innovative solutions it brings to the table. You will carry this ethos into every facet of the role, ensuring it is reflected in our teams, our strategies, and our outcomes.
The ideal candidate will possess an exemplary blend of clinical healthcare expertise and strategic thought leadership, capable of navigating the complexities of our multifaceted programs with a nuanced understanding of the communities we serve.
Strategic Leadership and Visionary Administration:
- Conceptualize and Implement Strategy: As the CPO, you will set the vision and strategy for our programs, integrating the synergies of a merged organization to amplify impact.
- Strategic Partnerships: Forge and strengthen partnerships across public, private, and nonprofit sectors, driving health equity and strategic initiatives.
- Executive Leadership and Board Engagement: Serve as a key member of the executive team and a programmatic lead to the Board of Directors, embodying transformational leadership.
Operational Excellence and Program Implementation:
- Program Operations Management: Oversee the day-to-day operations, ensuring effective program management and resource allocation to achieve desired outcomes.
- Continuous Improvement: Conduct strategic reviews to identify quality improvement opportunities, with an emphasis on health equity, implementation science, and community impact.
- Cross-Functional Collaboration: Work closely with various departments to optimize performance and ensure alignment with NSO’s strategic goals.
Innovative Program Development and Strategy:
- Comprehensive Strategy Development: Lead the development and implementation of program strategies that resonate with NSO's mission and long-term objectives.
- Data-Driven Decision Making: Utilize data and analysis to inform organizational decisions, ensuring adherence to model fidelity and program effectiveness.
- Model Evolution: Demonstrated expertise in the strategic evaluation and refinement of program models, incorporating evidence-based research, stakeholder feedback, and data analytics to drive continuous improvement and ensure that interventions effectively address dynamic community needs.
Education and Training Leadership:
- Programmatic Education Oversight: Ensure the effective delivery of programmatic education and training, maintaining fidelity to our models.
- Health Equity Integration: In collaboration with the Chief Equity Officer, integrate health equity into all training programs, enhancing our commitment to diverse and underserved communities.
Skills and Experience:
- Extensive Leadership Experience:
- Minimum 15 years of experience in leadership roles within healthcare and/or public health organizations (preferably within a network model), showcasing expertise in strategy development, network engagement and implementation, and a commitment to customer-first approaches in service delivery, ideally in behavioral/mental health and/or nursing.
- At least 10 years of experience in project and program management, people leadership, working with underserved communities, and strong data and analytics focus.
- Strategic and Operational Expertise:
- Proven ability in strategic planning, leading, and developing high-performing teams.
- At least 7 years of experience in educational training, ensuring model fidelity with evidence-based practices, and budget management.
Commitment to Diversity, Equity, and Inclusion:
NSO is deeply committed to fostering a diverse, inclusive, and equitable workplace. We believe in the richness that diversity brings to our organization and strongly encourage candidates from diverse backgrounds to apply. This commitment is a testament to our belief in the power of diverse perspectives in driving innovation and achieving our mission.
- Salary is determined based on experience and skill set. Geographical adjustments may be considered.
- Range: $180,000 - $220,000