About LA Family Housing
LA Family Housing (LAFH) is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. With over 40 years of experience, we know what works; an individualized approach that combines a continuum of housing options enriched with supportive services. In 2021, we connected nearly 12,000 people with housing resources and supportive services every year. We also own or co-own 30 interim, affordable, and supportive housing properties and have over 700 additional units of permanent supportive housing in our pipeline.
Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing!
For more information on LA Family Housing, please visit LAFH’s website.
LA Family Housing seeks a strategic, visionary, and equity-minded Chief People and Culture Officer (CPCO) to lead all aspects of Human Resources including performance management, recruitment and retention, leave management, employment law, compensation and benefits, employee relations, benefit administration, HRIS, and other day-to-day related activities. With high emotional intelligence, this leader will bring best-in-class Human Resources practices for an organization of 600+ employees, providing a disciplined yet empathetic management approach to the daily people and culture operations of a growing organization.
Reporting to the President and CEO, this leader will join the Executive Leadership Team of LA Family Housing, known as an innovative provider of solutions and services to ameliorate the current homelessness crises while also addressing the root causes of homelessness. The CPCO will have the unique opportunity to serve the greater Los Angeles community and help realize the mission of LA Family Housing by inspiring, motivating, and guiding staff members towards their individual and collective goals.
A strong partner to the CEO and member of the Executive Leadership team, the successful candidate will ideally have 10+ years of experience in Human Resources, 5+ in a senior level position. Understanding LAFH’s workforce needs, this individual will be a thought leader who anticipates future trends and consequences and creates strategies and plans, accordingly. The successful candidate will bring a strong executive presence with exceptional influencing and business skillset, along with maturity and interpersonal savviness to be proactive and establish credibility with staff at all levels. This leader will have a passion for building and supporting a diverse workforce and fostering an inclusive culture.
Experience working in social services is welcomed and knowledge of Homeless Services and/or Workforce industry is helpful. A Bachelor’s degree in Human Resources, Business Administration, or related field is preferred; a Master’s degree is a plus; and SHRM-CP or SHRM-SCP is preferred.
While no one candidate will possess every competency, the ideal candidate will have many of the following attributes:
Passion for the Mission
The CPCO will have a passion for the mission of LA Family Housing and a commitment to supporting the impact goals of the organization. This leader will consistently focus on the future and how to best position the organization as a leader in the homeless and housing services and affordable housing development. The CPCO will be culturally competent to work with a diverse team and will bring a deep commitment to diversity, equity, and inclusion. The CPCO will lead with sincerity, honesty, credibility, and the highest levels of personal and professional ethics.
Human Resources Expertise with a DEI Lens
The CPCO will have extensive knowledge of human resources compliance, best practices, and expertise in developing and implementing strong internal systems and processes that will support a mission-driven organization with a wide staff audience, including those with lived experience, varying educational and socio-economic backgrounds, and work literacy. This leader will have a solutions mindset and will bring new ideas to LA Family Housing while possessing the organizational and problem-solving skills needed to efficiently carry out the day-to-day operations in a timely manner. They will also be knowledgeable of identifying possible outsourcing and partnership models to further support the HR needs of the organization. The CPCO will have a strong equity and inclusion perspective that will guide them in their work in developing, implementing, and strengthening HR project management, policies, procedures, and decision-making. This person will have unparalleled personal integrity, discretion, and tact, with clear experience in organizational development, classification and compensation, time and attendance, employee relations, and training and development.
Strategic and Visionary Leadership
The CPCO will be a strategic leader and thinker with the ability to transform short and long-term strategies into immediate goals and initiatives. Working closely with the CEO and other senior leaders, the CPCO will oversee the planning and development of human resources initiatives, diagnose critical areas of attention, gain buy-in from employees, and establish proven strategies that proactively address problems with effective solutions. The CPCO will have an open, creative, and flexible mindset, and will bring a progressive way of thinking as they think about establishing compelling and effective talent development and management practices.
Organizational Development and Change Management Skills
The CPCO will be a proactive, collaborative change agent with the mindset to challenge the status quo while remaining sensitive to LAFH’s diverse culture, employee morale, and place in the community. They will be experienced in leading and managing organizational change, with a thorough, detailed, and wide-ranging perspective on the impacts of these changes on the organizational culture. They will regularly and proactively review departmental structure, staffing levels, and procedures to bring clarity to the roles and departmental processes so that responsibilities, goals, and ownership of objectives and key results are defined. As a catalyst for cultural transformation, this leader will come in with a demonstrated track record of leading, implementing, and communicating large-scale change management initiatives in a complex organization, with a keen understanding of how to empower people, influence colleagues, and work across departments in a multifaceted organization.
Relationship Builder, Collaborator, and Strong Communicator
Skilled at active listening and learning from others, the CPCO will have high emotional intelligence and superior communication skills with the ability to respond effectively and timely to a diverse group of audiences. They will be able to deliver difficult messages, while maintaining a positive relationship and protecting confidentiality. The CPCO will be experienced at building, enhancing, and sustaining excellent relationships throughout the organization in order to unify departments and functions across the organization including partnerships with the Risk Management, Staff Development, Finance/Payroll and General Counsel departments. This leader will be guided by a deep belief in fostering an empowering organizational culture that amplifies collaboration and partnership, creating a sense of shared purpose. This executive will have a people-first orientation, be passionate about inspiring and mentoring others, encourage the best efforts of each employee, and serve as a model of collaborative leadership.
Compensation & Benefits
Salary is competitive and commensurate with experience. The salary range for this role is $200,000- $240,000 with a generous benefits package to be shared further along in the process.
TOTAL REWARDS COMPENSATION PHILOSOPHY
LA Family Housing provides a Total Rewards Compensation Philosophy that includes comprehensive benefits, industry-leading cash compensation opportunities, recognition of employee performance, staff development resources, and commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount.
Koya Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Express interest in this role by filling out our Talent Profile or email LAFH_CPCO@koyapartners.com. All inquiries and discussions will be considered strictly confidential.
Koya Partners is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email NonprofitSearchOps@divsearch.com. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.
EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.
FAIR CHANCE ACT
LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
About Koya Partners
Koya Partners, a part of Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.
For more information about Koya Partners, visit www.koyapartners.com.