Children’s Health System of Texas (CHST) is the leading pediatric health care system in North Texas, the seventh largest pediatric health care provider in the nation, and the second busiest in terms of admissions and pediatric Emergency Department visits. A private, not-for-profit organization, Children’s Health is anchored by two full-service hospitals and encompasses a full range of pediatric health, wellness and acute care services for children from birth to age 18, including specialty care, primary care, home health, a pediatric research institute and community outreach services, among other forms of health care delivery.
The Senior Program Director will build and manage a design thinking capability and department within Population Health that will serve all of Children’s Health, involving consumers (members, patients, and community members) in the co-creation of programs, products and services, increasing value for the consumer and maximizing business results. In so doing, the Senior Program Director will build a department of experts, train leaders/staff throughout Children’s Health System of Texas in Design Thinking and lead initiatives involving multiple internal and external stakeholders. The Senior Program Director will combine mature strategic leadership, strong management and constituency-building skills with a servant leadership approach. Design thinking is “innovation that is powered by a thorough understanding, through engagement and direct observation, of what people want and need in their lives and what they like or dislike about the way particular products and made, packaged, marketed, sold, and supported.” (Brown, Harvard Business Review, June, 2008) It is not the same as market research, which typically tests an already-developed product to either validate or improve it. Design Thinking is a comprehensive process that starts with ethnographic research and results in with new products and services centered around the needs of the end user.
- At least five years’ experience as a professional human-centered designer.
- Demonstrated leadership experience with success in leading teams and meeting financial and strategic goals.
- Ability to interact and negotiate effectively within a complex environment with a diverse range of constituencies, both internal and external.
- Working knowledge and experience with process improvement, project management, quality improvement, statistical analysis and change management tools and techniques.
- Bachelor’s degree related to human-centered design, sociology/anthropology, or engineering.