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Digital Transformation (CIO/IT), Education, Higher Education

Vice President for Information Technology and Chief Information Officer

  • Loyola Marymount University
  • Los Angeles, CA

This position has been filled.

The Opportunity

Loyola Marymount University (LMU), a top-ranked university in Los Angeles, invites inquiries, nominations, and applications for its next vice president for information technology and chief information officer (VP for IT/CIO). Information Technology Services is positioned within the Administration Division and the position reports to the Executive Vice President and Chief Administrative Officer.

Role of the Vice President for Information Technology and CIO

The Vice President for Information Technology and CIO is broadly responsible for the technology enablement of university-level and key unit-level (both academic and administrative) strategic initiatives.  Implied in this is the responsibility for ensuring a sustainable, resilient, and secure technology infrastructure and ensuring that IT governance at LMU appropriately assigns and enforces decision making related to IT investment and policy development.

The VP for IT/CIO is responsible for establishing and sustaining strong partnerships across the university and collaboratively establishing a vision and executing a plan for ensuring that current and future university technology needs are met.  A consummate collaborator, the VP for IT/CIO also has a clear understanding of both technology and higher education industry trends and possesses the ability to influence the creation of a technology portfolio that delivers the highest potential value for LMU.

The VP for IT/CIO currently leads an overall team of approximately 90 staff and 10 contractors through a team of seven directors that oversee the following groups:  Information Security, Infrastructure Services, Educational Technology and Support Services, Enterprise Applications, IT Planning and Administration, and IT Strategy, Architecture, and Analytics.

Key Opportunities and Challenges

The Vice President for Information Technology and CIO will lead the Information Technology Services department at a critical time in the technology evolution of the university.  In June, 2021, the university went live on Workday HCM, Finance, and Adaptive Planning.  During Academic Year 2021/2022, the University approved funding for two Salesforce-based CRMs:  A “Student Engagement and Support System” and a University Advancement CRM, which will be a replacement for Ellucian Advancement.  Simultaneously, the university is seeking the right balance of its portfolio of technology-enabled on-premise and virtual meeting spaces.

Specifically, the new VP for IT/CIO will be expected to address the following opportunities and challenges, among others:

Take ownership of the IT Plan

The VP for IT/CIO will take ownership of the draft plan and take appropriate steps to adjust the plan and ensure that it meets the LMU community’s expectations and needs.  In the summer of 2021, current IT leadership began the process of determining the next set of IT priorities and IT Operating Model changes for the university and has developed a draft IT plan.  As IT considers further modernization to its IT infrastructure through the accelerated adoption of cloud technologies and the demand on IT services and products continues to accelerate, it will be vital for the new VP for IT/CIO to chart a clear path forward.

Attract, develop, and retain a diverse staff

Against the backdrop of an extremely competitive labor market, the VP for IT/CIO will, through a creative combination of talent sourcing approaches, develop an ITS team that has the appropriate mix of skills to successfully deliver technology services and products to stakeholders across the university.  The VP for IT/CIO will continue to develop the IT leadership team and, with it, will advance an inclusive culture that becomes a destination for technology professionals. The VP for IT/CIO will also strive to close gaps related to under-represented populations within the ITS organization. The VP for IT/CIO will, by example and through the implementation of sustainable programs, promote a culture of continuous improvement that is empowering and prioritizes the professional development of all members of the ITS organization.

Partner with Academic Affairs leadership to validate and refine the portfolio of virtual and physical learning spaces

The VP IT/CIO will collaborate closely with Academic Affairs leadership to establish a technology-enabled physical and virtual “spaces” portfolio that addresses technology-enabled trends.  Throughout the duration of the pandemic, LMU’s Information Technology Services organization partnered closely with the Center for Teaching Excellence to enable the faculty with the technology and approaches required to effectively teach in fully online and hybrid modalities.  The VP IT/CIO and their team will need to partner closely with key stakeholders to balance the learning space portfolio in light of pedagogical and space compression trends.

Reinforce successful adoption of Workday HCM and Finance

The university went live with Workday HCM and Finance in June, 2021, and the VP IT/CIO will collaborate with the CFO and the Vice President for Human Resources to optimize the people, processes, and technology that comprise production support for Workday.  While the project to implement Workday was successful by all traditional measures (budget, scope, and schedule), the LMU community has struggled in different areas of Workday adoption, specifically as it relates to Student Employment Services and some areas within Workday Finance.  The VP IT/CIO will assess how resources at LMU should be marshalled or shifted to best support the Workday implementation.  Also, at the beginning of the Workday project, the project sponsors and program leads developed a set of KPIs against which the university would measure the implementation of those metrics.  The VP IP/CIO should facilitate the evaluation of these KPIs and collaborate with the CFO and Vice President for Human Resources to take corrective steps, if necessary.

Ensure successful implementation of University Advancement CRM

The VP IT/CIO will partner closely with the Senior Vice President for Advancement to affect a digital transformation within the University Advancement Division.  LMU’s University Advancement Division has been using the Ellucian Advancement platform (previously BSR Advance) since the late 1990s.  With the goal of better enabling UA to achieve ambitious fund-raising goals, in spring 2021 the university approved funding for a migration from Ellucian Advancement to a Salesforce-based University Advancement solution.  This multi-phased project, which will include the assessment and potential replacement of other advancement-adjacent technologies in the UA portfolio, will begin in late summer or early fall of 2022 and continue for the duration of two years.  The VP IT/CIO will provide the IT sponsorship for the project and will ensure close alignment between the University Advancement division and Information Technology Services.

Ensure successful implementation of the Student Engagement and Support System

Information Technology Services partnered with the Provost and the Assistant Vice Provost for Strategic Initiatives to secure funding for a Salesforce-based “Student Engagement and Support System.”  This system will lay important infrastructure for the “Web of Support” introduced in the “Personalized Connections” spotlight initiative in LMU’s Strategic Plan.  The VP for IT/CIO will begin at LMU mid-project and will ensure that the implementation of the system meets the objectives that were outlined in the business case endorsed by the University Technology Council.  The VP for IT/CIO will partner with the Director for Enterprise Applications to continue to develop the team supporting Salesforce (both for the “Student Engagement and Support System” and the University Advancement system) and guide the continued evolution from project management to product management so that the university receives increasing value over time from the investment in Salesforce (both the product and the support team.)

Evolve the Data and Analytics Capabilities

The VP for IT/CIO will implement or evolve the data and analytics capabilities across the university to address the accelerating need for both traditional business intelligence and more advanced analytics and data visualization.  As LMU has implemented additional software products and leaders and managers have increasingly leveraged data and information to guide decision marking and resource allocation, the need for ITS to produce more and higher value business intelligence and analytics products has increased.  Outside of ITS, partner units have introduced additional data science roles.  Additionally, the university has developed a “Collaborative Data Governance” infrastructure, led by the Assistant Vice Provost for Strategic Initiatives, that will evolve the university’s maturity around how important institutional data is managed.  The VP for IT/CIO will take stock of the existing people, processes, and technology at the university that comprise data and analytics capabilities and lead the next evolution in the growth of these capabilities to meet future needs.

Rationalize data center infrastructure and execute migration to cloud infrastructure

The VP IT/CIO will work with IT leadership to develop a framework for migrating from on-premise hosted infrastructure to cloud-hosted infrastructure.  In 2017, ITS implemented disaster recovery infrastructure in Amazon Web Services.  Since that point, ITS has migrated other workloads to AWS and has a funded project to move its Data and Analytics infrastructure to Amazon Web Services.  IT Leadership is currently assessing the relative costs and benefits (tangible and intangible) of shifting all non-research computing workloads to AWS.  The VP IT/CIO will work closely with IT leadership to develop a clear framework for determining what should be in scope of the migration, plan the migration, and marshal the required resources to successfully complete the migration.

Candidate Profile

LMU seeks in its next Vice President for Information Technology and CIO a leader who can quickly develop an understanding for the strategic opportunities within the LMU community for technology enablement and inspire a diverse and talented team to work together to realize these opportunities.  The next VP for IT/CIO will demonstrate a clear understanding of the challenges and opportunities facing universities like Loyola Marymount University, will have a deep understanding of higher education technology trends, and will have shown the ability to influence a diverse IT stakeholder population towards a shared understanding of technology solutions (people, processes, and technology) that can turn organizational weaknesses into strengths and expand on organizational strengths. The ideal candidate will have demonstrated the ability to have, from ideation through execution and normalization, affected large-scale technology change programs.  The VP for IT/CIO will lead a cybersecurity program that ensures that these transformational opportunities occur on a secure, robust, and resilient platform that balances risk mitigation with the nature of the core work (teaching, learning, and research) of a university.

The ideal VP IT/CIO will have demonstrated the ability to grow, develop, and sustain strong teams. The candidate will have shown creativity in sourcing skills that ensures that organizations have the ability to sustain high levels of IT services and products.  The next VP IT/CIO will have demonstrated that they value diverse teams and their ability to generate creative solutions to vexing problems.

While no single candidate will likely have all the ideal qualifications and characteristics, the successful candidate will possess many of the following attributes deemed desirable by members of the LMU community:

  • Significant experience leading technology organizations in different sectors/industries (higher education experience is strongly preferred).
  • Typically, a Master’s Degree in a related field or equivalent experience.
  • Preferably experience in leading organization-wide initiatives, influencing senior-level leadership and key stakeholders effectively across the organization and within complex contexts.
  • Demonstrated experience in strategy and strategic planning, organization design and development.
  • Experience or demonstrated capability in leading large, complex and or transformational initiatives in dynamic environments and taking advantage of digital opportunities to innovate business models and enable the digitalization of the business.
  • Approachable, optimistic, and intellectually curious with personal warmth, generosity of spirit, a can-do attitude, courage, and strong resilience in the face of disagreement or criticism.

Knowledge and Skills

  • Exceptional leadership skills with the ability to develop and communicate vision that inspires and motivates staff.
  • Ability to effectively communicate and instill confidence with peers and all key stakeholders.
  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
  • A deep understanding of the value of a diverse community; a demonstrated track record of advancing equity and diversity and enhancing inclusiveness.
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
  • Strong higher education administrative and academic acumen, including different modes of instruction, academic research needs, and university administrative functions.
  • Expertise in budget planning and financial management.
  • Deep understanding of current and emerging technologies used in the academy and how other universities are employing them to drive digital teaching, research, and administration and how those trends might apply to LMU.
  • Ability to maintain a portfolio of secure, robust, and resilient technology infrastructure that strikes the balance between risk mitigation and usability within the context of a university setting.
  • Experience having played a driving role in establishing an overall ecosystem in which data and information is fully realized as a strategic asset.
  • Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that faculty, students, and staff are highly engaged and satisfied.
  • Demonstrated ability to drive change to an IT Operating model based on evolving organizational contexts.
  • Ability to manage geographically (remote and hybrid) diverse teams.
  • Ability to identify and leverage resources internally and externally to the university to enhance capabilities that drive technology outcomes.
  • Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the university to explore technology-enabled opportunities.
  • Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to university leaders, and university concepts to the IT workforce.

Overview of Information Technology Services

Information Technology at LMU is largely centralized with few exceptions.

IT Governance at LMU is comprised of a central IT Steering Committee (the University Technology Council) and several sub-committees:  The Enterprise Technology Committee, the Communication and Collaboration Committee, and the Technology-Enhanced Space Committee.  The Academic Technology Committee provides input into academic technology decisions but is a committee of LMU’s Faculty Senate.

The Information Technology Services department is comprised of 91 positions distributed across the following teams:  Educational Technology and Support Services, Infrastructure Services, Enterprise Applications, Strategy/Data/Analytics, Planning and Administration, and Information Security.

Managed services agreements to extend Information Security incident identification and response and extended service desk hours are currently in place.  The department normally employees approximately 50 undergraduate student employees to augment the capabilities of the Learning Spaces support team.

For more information about the ITS team, refer to the Organization Chart.

Loyola Marymount University: An Overview

Founded in 1911, LMU is embedded in the intellectual and cultural fabric of Los Angeles, the world’s creative capital, where the arts, entertainment, technology, business, and entrepreneurship flourish and where diverse religions, races, and languages interconnect. LMU’s main campus is located in the heart of Silicon Beach, where innovation and media thrive and where world-changing ideas are imagined and formed. LMU generates more than $1 billion annually for the U.S. economy, with an economic impact of more than $850 million and more than 5,400 jobs concentrated in California.

LMU is regularly named one of the top 10 most beautiful campuses in America, overlooking the Pacific coast. In 2018, LMU opened a Playa Vista campus, marking its third location in Los Angeles, including its main Westchester campus and LMU Loyola Law School in downtown Los Angeles. President Timothy Law Snyder, Ph.D., noted, “The LMU Playa Vista Campus is a game-changer. As the University of Silicon Beach, our industry partnerships, immersive and interdisciplinary learning opportunities, career pathways, and ideal location are unmatched. LMU is already a crucible of creativity, where world-changing ideas are imagined and formed. Silicon Beach is one of the world’s fastest-growing startup ecosystems, an ideal counterpart for LMU as the definitive center for global imagination and its impacts.”

LMU’s highly esteemed faculty are globally recognized scholars, including Nobel and Pulitzer Prize winners, Fulbright scholars, and many other accomplished academic leaders. LMU has an average student-to-faculty ratio of 10:1 and has been recognized internationally as among the nation’s best for its programs, curricula, and student life. LMU ranks No. 75 among national universities on US News & World Report’s annual list, and the Wall Street Journal ranked LMU among the top 15 percent of all US colleges and universities in their World University Rankings in 2022. For LMU’s rankings, visit www.lmu.edu/rankings.

LMU delivers an exceptional learning experience to its students. It recruits competitive students from an increasingly talented, diverse, and global applicant pool from every one of the United States and nearly 100 countries. The university’s co-curricular programs include 21 Division I and varsity sports, 19 housing facilities, 201 registered student organizations, 24 international/national Greek fraternities and sororities, and nationally acclaimed, student-run media programs in radio, television, yearbook, and newspaper. LMU students are committed to working on behalf of others; they provide over 250,000 annual community and pro bono service hours to nearly 250 community organizations. Additional facts and figures are available here.

Mission

LMU offers rigorous undergraduate, graduate, and professional programs and by intention and philosophy, the university invites ambitious individuals, diverse in talents, interests, and cultural backgrounds, to enrich its educational community and advance its threefold mission:

  • The encouragement of learning
  • The education of the whole person
  • The service of faith and the promotion of justice

The university takes its fundamental inspiration from the combined heritage of the Jesuits, the Marymount Sisters, and the Sisters of St. Joseph of Orange, a composite religious heritage that distinguishes LMU among Catholic universities. Institutionally committed to Roman Catholicism, LMU enrolls, employs, and celebrates the contributions of persons of all faiths to its distinctive mission.

Please visit Mission and Ministry to view the full mission statement.

Strategic Plan

“Creating the World We Want to Live In” is LMU’s strategic plan for the 2021-26 period. Following an 18-month process of community deliberation, the final plan is available at lmu.edu/strategicplan.

Los Angeles, CA

Located in Los Angeles, LMU benefits from being in a dynamic city that brings into sharp focus the issues of our time and provides an ideal context for study, research, creative work, and active engagement. By intention and philosophy, LMU invites individuals diverse in talents, interests, and cultural backgrounds to enrich its educational community and to advance its mission.

The diversity of the Los Angeles area has always been one of its greatest strengths. Los Angeles has the largest Latino population of any major American city, and LMU is an emerging Hispanic-Serving Institution and was recently awarded the prestigious Hispanic Scholarship Fund Education Partner of the Year. It is also home to more Koreans than any other city outside of North and South Korea, and it is home to more Filipinos outside of Manila. In fact, more than half of the population in the K-12 school system is made up of ethnically diverse students. As America’s most populated county, LA County is also the third-most racially diverse county in the United States.

LMU students and faculty take all that Los Angeles has to offer and use it as a background for understanding the complexity of cultures, industries, images, and opportunities that Southern California embraces.

Governance and Leadership

LMU is governed by its Board of Trustees and led by President Snyder and the President’s Cabinet, comprised of executive university leaders responsible for managing and overseeing the institution. The academic deans lead the university’s colleges, schools, and library.

The VP of IT/CIO will regularly report to the Audit and Risk Committee of the Board of Trustees as it relates to cyber security. Additionally, the VP of IT/CIO will work closely with the trustee liaison assigned to IT.

Academic Programs and Faculty

LMU offers more than 150 degrees, certificates, and credentials to prepare outstanding individuals for lives of meaning, purpose, and professional success. The institution’s breadth and depth in academics comes from pre-eminent faculty, who have built LMU’s reputation as one of the nation’s top universities.

Colleges and Schools

LMU’s seven colleges and schools boast best-in-the-nation programs in film and television, business, education, and more.

Faculty

LMU offers a rich academic experience where students interact with world-class faculty in many different fields of study. Students have ample opportunity to participate in cutting-edge research and unique academic experiences in Los Angeles and throughout the world.

  • Number of full-time faculty: 615
  • Number of endowed chairs: 25
  • Faculty awards include 19 Fulbright Scholars, one Nobel Prize winner, one Pulitzer Prize winner, and two Princeton Fellowships

For additional information, please visit https://www.lmu.edu/academics

Benefits Overview

LMU offers comprehensive benefits as part of a total rewards package for the university’s faculty and staff. Descriptions of group healthcare, retirement, and other benefits are available at lmu.edu/hr.

Contact

Koya Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Tom Phillips and Jennifer Rice of Koya Partners will lead the search. To express interest in this role please submit your materials here. All inquiries and discussions will be considered strictly confidential.

Koya Partners is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email NonprofitSearchOps@divsearch.com. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Loyola Marymount University, an equal opportunity employer, values diversity and is committed to providing an environment free from discrimination and harassment as defined by federal, state, and local law. See our Statement of Non-Discrimination and Discriminatory Harassment and Complaint Process for more information.

About Koya Partners

Koya Partners, a part of Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Partners, visit www.koyapartners.com.

 

 

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