Allina Health is one of the premier integrated healthcare systems in the country and dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families, and communities throughout Minnesota and western Wisconsin. Allina Health is also committed to “Whole Person Care” - this approach recognizes that all factors impacting health are connected – mind, body, spirit and community. Allina Health is launching an ambitious, transformational initiative to challenge the health care status quo on multiple fronts. Allina Health calls this initiative “The Whole Way to Better.” Equally important to this goal is the system commitment to diversity, equity, inclusion and belonging as fundamental to achieving their mission. Allina Health knows that systemic racism, poverty and discrimination negatively impact the overall health and wellness of our communities and are consequently realize it is their responsibility to take action.
A not-for-profit healthcare system, Allina Health serves communities across Minnesota and western Wisconsin and employs more than 29,000 team members and 6,000 associated and employed physicians. Allina Health operates 10 hospitals, 90 clinics, 52 rehabilitation locations, 23 hospital-based clinics, 15 retail pharmacies, 2 ambulatory care centers and specialty medical services, including hospice care and emergency medical transportation. Allina Health employs more than 1,400 physicians in the multispecialty medical group. The physician network, Allina Integrated Medical (AIM) Network, partners with 2,000 community physicians across a 20-hospital network to deliver high quality connected care.
With approximately $4.5 billion in net operating revenue in 2021, the system is responsible for providing high quality care to more than one million people annually. The acute care hospitals at Allina Health have been recognized for their excellence in care delivery. Abbott Northwestern, Mercy and United Hospitals have been recognized as the top hospitals in the Twin Cities by the U.S. News & World Report 2022-2023 rankings. Abbott Northwestern ranked as the top hospital in the Twin Cities and second within the region for 10 consecutive years. IBM Watson/Merative named Allina Health a top 15 health system in the nation.
Position Overview
The VP Experience will lead and inspire teams to bring to life the experience vision of Allina Health. This work will be grounded in the communities served, in a team culture that is centered on each employee, patient and/or consumer. The VP Experience will be an innovative, collaborative and pragmatic leader with a drive to meaningfully improve the consumer experience across digital, physical, and phone channels. This leader will have a proven ability to create a system-wide experience vision and subsequently execute the vision by partnering with multiple teams and technology to ultimately improve customer and employee experiences. The VP Experience will bring both a deep expertise in human-centered design and an ongoing curiosity to learn from patients, consumers and employees. This leader will foster a culture that partners with, and empowers, employees across Allina Health to create more meaningful experiences for those we serve.
Qualifications
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Bachelor's Degree (or equivalent education and experience) in consumer experience, marketing, technology, or related field required
- 10 years of progressive experience in either CX, digital, or related field
- 5+ years of industry experience leading consumer experience teams that implement human-centered design strategies.
- 5+ years managing and implementing complex programs or products across multiple teams, disciplines and channels.
- 5+ years of experience in cross-functional teams collaborating with and influencing senior-level management and key stakeholders
- 5+ years implementing and/or utilizing consumer data to drive key decision and experiences
- Demonstrated experience in creating change across a complex organization that drives experience improvements
- Demonstrated experience in team leadership, including significant experience building and leading healthy teams
For more information or to share a referral, please contact Abby Walsh at abby@grantcooper.com or 314-686-0643.